Delivery Information
Guide to buying online from Seek Natural.
We have tried to make shopping with Seek Natural online as simple as possible. By clicking on the various categories or Brands you will be presented with a selection of products. If would like more information about any product, please click on the product 'Name’ or ‘Full details’. This will then provide you with all of the addition information about the product.
To place the product in the shopping basket, enter the quantity of the item you require and click on the 'Buy' button. You will then see a pop up box confirming the addition to your basket. The number of items appear within the 'View Basket' tab at the top of the page.
To amend your order, click on the ‘View Basket’ tab. Amend the quantity and click ‘update’. To delete an unwanted product click on ‘Remove’ next to each product.
Continue to browse and search for other products using the left navigation bar or the search box at the top of the page.
Now simply follow the instructions on the ‘Checkout’ tab to complete the order. If you have a discount code or Practitioner referral code, please enter it in the ‘Special Discount Code’ box during checkout.
Payment is secured online using 128 Bit SSL (Secure Sockets Layer), considered as the highest standard in protection for information transmitted via the Internet. Your credit card number and personal information are completely protected.
Order by Phone
Call 01923 55 1001 and place your order over the phone along with your credit/debit card details. Please note that our office hours are 9.00am to 5.00pm (GMT) Mon-Fri.
Shipping Cost
We endeavour to dispatch all orders as quickly as possible. Once we have dispatched your order, you will be notified by email that the product(s) have been dispatched. There may be a small delay as we replenish stock on a regular basis.
UK Mainland - £3.60 for most orders - £4.75 for heavy items over 2Kg.
EU Countries - £8.50 Standard for most small orders. Larger orders are sent by courier and cost will vary dependant on order weight, value and country.
Returns - Unconditional money back guarantee for a full 30 days from your date of purchase.
Total and complete customer satisfaction is our goal. If you are not completely satisfied with your purchase, you may return the product(s) (excluding books), for a full refund (less shipping and handling) within 30 days of purchase. Please e-mail or call our Customer Service Department within 30 days from your date of purchase to receive authorisation and return instructions.
Your statutory rights are not affected.
Upon receiving your package, carefully check the products with the enclosed receipt. Occasionally, the environmentally sound packing material inside your box can 'hide' and cover up smaller bottles. If there is a discrepancy, please use our email form or call 01923 55 1001 within 2 days of receiving your package.
We cannot guarantee availability of any particular item, and when ordering it does not necessarily mean that the item is in stock. We reserve the right to cancel an order and refund it if we cannot supply the item ordered in question.
Find out more about products
We aim to give you as much information as possible for each product including ingredients and suggested dosages.
You can search for common ailments in our 'Health Conditions' section (on the top border) where you will find suggested remedies for various conditions.
If you’re still not sure what supplements to take or have a question about health matters, why not contact our nutritionists for advice?
If you have any questions please use our email form or call us on 01923 55 1001